Commercial Broker - Guernsey
About this role:
- To work proactively as part of a team providing a quality service to ensure effective day-to-day servicing of existing commercial and financial institution client accounts and to seek opportunities for new business.
- To obtain renewal terms for customers and identify potential alternative quotations where appropriate.
- To deal with customer queries relating to existing policies and liaise with insurers regarding potential changes and new terms for policies.
- To prepare documentation for existing customers in relation to renewals and mid-term adjustments in a timely manner.
- To prepare documentation for new customers in relation to their insurance requirements.
- To confirm cover with relevant insurers, process policies and chase up outstanding documentation.
- To negotiate and deal with Insurer queries in relation to customer policies.
- To handle Commercial claims (excluding motor) on behalf of the client including insurer notification, negotiate with insurer/loss adjuster/client to ensure an acceptable outcome for clients.
- To process all relevant documentation received in an efficient manner maintaining the highest level of client administration and ensuring customer details are recorded accurately.
- To develop working relationships with clients to promote customer satisfaction.
- To drive results in terms of retention and growth and work towards achieving departmental targets.
- To provide assistance to the Account Executives in the distribution and management of workload to ensure quality and efficient outputs are maintained.
- To support the Senior Leadership Team to improve quality standards as identified by monthly audits.
- To promote the Gallagher Brand and cross-sell additional applications and services to clients.
- To ensure that all activities comply with regulatory and market standards and to understand and adopt relevant Company Policies and Procedures to ensure suitable records are held and maintained to our audit standards.
- A dedicated training programme is also provided with a career path towards professional qualifications.
Benefits and Health & Wellbeing Initiatives
- 25 days paid holidays from January to December & payment for Bank and Public holidays.
- Ability to access a full comprehensive suite of professional qualifications
- DSE / Eye test.
- Charity initiatives.
- Substantial Employee Assistance Programme (EAP) where you (& your family) can enjoy the benefits of health and wellbeing advice.
- Private Medical Insurance
- Option to enrol onto Dental Insurance scheme
- Pension
Key skills, knowledge and competencies
Including underlying legal principles and practices relating to risk within own role capacity.
Including commercial/corporate, professional indemnity, D&O and FI.
The ability to differentiate between products available to the client.
With good customer focus and the ability to identify potential risk/issues and seek advice/consultation when required.
To include excellent telephone skills and ability to construct good written communication (letter & emails).
With the ability to liaise well with clients and colleagues.
To demonstrate an ability to work jointly and supportively with colleagues.
Why Rossborough?
People
Our customers are at the centre of all that we do, each and every day.
Service
We always go out of our way to deliver a local, personal service.
Trusted
We’ve been trusted with islanders’ most important possessions for over 80 years.
Committed
We are committed to providing policies that best fit our customers’ requirements.
Safe
We are a safe pair of hands. When you need us most, we’ll be there.
Professional
We are a qualified, experienced team who always deliver professional service.
