How to complain

We are committed to providing you with a first class service but we recognise that there may be an occasion when you feel we may not have done this and wish to make a complaint*.

Please write to the appropriate undernoted company:

  • The Managing Director, R A Rossborough (Insurance Brokers) Limited , PO Box 28, 41 La Motte Street, St Helier, Jersey JE4 8NS
  • The Managing Director, R A Rossborough (Guernsey) Limited , PO Box 127, Rossborough House, Bulwer Avenue St Sampson, Guernsey GY1 3HG 
  • The Managing Director, Rossborough Insurance (IOM) Limited , Victory House, Prospect Hill, Douglas, Isle of Man IM1 1EQ  
  • The Managing Director, Rossborough Healthcare International Limited, PO Box 127, Rossborough House, Bulwer Avenue St Sampson, Guernsey GY1 3HG

 Or telephone:

  • Jersey (01534) 500500
  • Guernsey (incl. Alderney & Sark) (01481) 241555 
  • Isle of Man (01624) 631631

Or email ib@rossboroughgroup.co.uk or the person with whom you have been dealing and we will acknowledge your letter/email within 24 hours and provide a further response within 10 working days.

* Please note that you must utilise the Rossborough complaints procedure before you can approach the Ombudsman.

 

Financial Services Ombudsman

If your complaint is not resolved to your satisfaction you may be able to refer the matter to a Financial Services Ombudsman

  • Isle of Man - Personal customers including sole traders, partnerships and trusts where all parties concerned are private individuals. You can contact the Isle of Man Financial Services Ombudsman on 01624 686500 or by email at ombudsman@iomoft.gov.imor online at www.gov.im/oft 
  • Jersey - The Channel Island Financial Services Ombudsman service is available for consumers, microenterprises and certain Channel Island Charities. You can contact the Ombudsman office at PO Box 114, JE4 9QG, by email at complaints@ci-fo.org or through the website at www.ci-fo.org . Telephone 01534 748610. 
  • Guernsey (including Alderney & Sark) - The Channel Island Financial Services Ombudsman service is available for consumers, microenterprises and certain Channel Island Charities. You can contact the Ombudsman office at PO Box 114, JE4 9QG, by email at complaints@ci-fo.org or through the website at www.ci-fo.org . Telephone 01481 722218.

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How To Make A Claim

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