Personal Lines Broker: IOM
We have exciting opportunities for brokers within our Personal Lines Team in the Isle of Man.
About the role
The role will include the following, and a full job description can be supplied upon application. A dedicated training programme is also provided with a career path towards professional qualifications.
- To effectively and efficiently provide professional customer service and advice to clients at all times, both face-to-face and via telephone/email.
- To provide quotations and make policy adjustments on a daily basis.
- To process all relevant documentation received in an efficient manner maintaining the highest level of client administration.
- To develop working relationships with clients to promote customer satisfaction.
- To work towards achieving departmental targets.
- To promote the Rossborough Brand and cross-sell additional applications and services to clients.
- To ensure that all activities comply with regulatory and market standards and to understand and adopt relevant Company Policies and Procedures to ensure suitable records are held and maintained to our audit standards.
Key skills, knowledge and competencies
- Confident and effective communication skills – including excellent telephone skills and the ability to construct good written communication (letters & emails)
- Demonstrates close attention to detail/accuracy
- Excellent customer service (ability to liaise well with clients and colleagues).
- Ability to work under pressure at times, without supervision
- Attitude of learning - to study towards the Certificate in Insurance and further studies as relevant via the Chartered Insurance Institute.
- Team player – demonstrates an ability to work jointly and supportively with colleagues.
- To study towards the Certificate in Insurance and further studies as relevant via the Chartered Insurance Institute.
- Proficient in Microsoft packages including Teams, Word and Outlook
Benefits and Health & Wellbeing Initiatives
- 25 days paid holidays per calendar year, plus bank and public holidays.
- Ability to access a full comprehensive suite of soft-skills and professional qualifications.
- Option to join company share scheme.
- Charity initiatives, including a 3 day volunteering allowance a year.
- Substantial Employee Assistance Programme (EAP) where you (& your family) can enjoy the benefits of health and wellbeing advice.
- Private Medical Insurance.
- Option to enrol onto Dental Insurance scheme.
- Pension.
How to apply
If you would like to apply for this role email us using the button below. To request further information, please contact careers@rossboroughgroup.co.uk
Why Rossborough?
People
Our customers are at the centre of all that we do, each and every day.
Service
We always go out of our way to deliver a local, personal service.
Trusted
We’ve been trusted with islanders’ most important possessions for over 80 years.
Committed
We are committed to providing policies that best fit our customers’ requirements.
Safe
We are a safe pair of hands. When you need us most, we’ll be there.
Professional
We are a qualified, experienced team who always deliver professional service.
