Everyone needs good neighbours, says Pedro Bento, managing director at Longueville Manor. When it comes to insurance, he says Rossborough is like the very best neighbour and is there for him and the hotel.
"Rossborough is like the good neighbour that you want to live next door to. If you need a couple of paracetamol, you know that neighbour will be there. It’s the same with Rossborough when it comes to insurance.
When we have an issue, Rossborough is there. That could be a guest spilling a bottle of wine across a room or could be a flood. They are just a phone call away and Rossborough really understands our needs in the hospitality sector. They are really there to help.
This is not about the price. Of course, Rossborough strives to give us good value. However, it’s about that personal touch and understanding our particular business, and how important it is for us to get moving.
The hospitality industry has changed dramatically over the years. Rossborough has been able to work with us and support us with excellent insurance cover, keeping step with those changes.
From a hospitality and hotel point of view, I can’t recommend Rossborough enough. They have an understanding of our business that others don’t have. It is about having a helping hand when you need one, and we get that with Rossborough."