No Content Set
Exception:
Website.Models.ViewModels.Components.General.Banners.BannerComponentVm

Complaints Information

Istock 2198400783

If something’s not right, we’re here to put it right.

At Rossborough, we aim to provide a consistently high level of service, but we recognise that sometimes things may not go as expected. 

If you’re unhappy with any part of our service, we want to hear from you so we can put things right as quickly and fairly as possible.

How to make a complaint

If you have a complaint about the services we provide, please contact the Managing Director in your region using the details below:

Jersey

R A Rossborough (Insurance Brokers) Limited

Ground Floor,

Liberation House

Castle Street, 

St Helier, 

Jersey JE2 3BT

Email: UK.Rossborough.Compliance@AJG.com

Guernsey

R A Rossborough (Guernsey) Limited

PO Box 127,

Rossborough House

Bulwer Avenue,

St Sampson,

Guernsey GY1 3HG

Email: UK.Rossborough.Compliance@AJG.com

Isle of Man

Rossborough Insurance (IOM) Limited

New Wing,

Victory House,

Prospect Hill,

Douglas,

Isle of Man IM1 1EQ

Email: UK.Rossborough.Compliance@AJG.com

What happens next?

When you submit a complaint, we promise to:

  • Try to resolve the issue informally and confirm the outcome in writing
  • Ensure your complaint is reviewed fairly and independently by a senior team member
  • Acknowledge your complaint within five business days
  • Respond fully within four weeks, or update you on progress if we need more time

If we’re still unable to resolve your complaint within eight weeks, we’ll explain why and guide you on your next steps.

Still not satisfied?

If you feel your complaint hasn’t been resolved after our internal process, you may be entitled to refer your complaint to the appropriate Ombudsman service.

Channel Islands

Channel Islands Financial Ombudsman (CIFO)

PO Box 114,

St Helier,

Jersey, JE4 9QG

01534 669800

Email: complaints@ci-fo.orgwww.ci-fo.org

 

Isle of Man

Financial Services Ombudsman Scheme

The Slieau Whallian,

Foxdale Road,

St John's,

Isle of Man, IM4 3AS

01624 686500

Email: ombudsman@iomoft.gov.im

Taking your complaint to an ombudsman does not affect your statutory right to take legal action.

No Content Set
Exception:
Website.Models.ViewModels.Blocks.SiteBlocks.CookiePolicySiteBlockVm

Jersey

Jersey flag

Guernsey

Guernsey flag

Isle of Man

Isle of Man flag

Alderney

Alderney flag