Home insurance claim

How to make a claim

Household policies offer different levels of cover, and the cover under each policy is different.

Your policy will cover some or all of the situations, depending on the level of cover that you have purchased (i.e. contents only, buildings and contents), and you should consult your policy documents for more details.

When submitting a new claim, please do not dispose of any damaged item(s) or arrange for repairs to be made before you let your insurers know about your claim. Doing so may result in your claim not being successful.

The fastest way to have your claim resolved is to contact your insurer directly. Their contact details can be found on your policy documentation.

Find your insurance policy wording documents

Ageas

If your household policy is with Ageas, please see below how to report your claim;

Call (UK) Tel: 0345 122 3019
Online claim: https://www.ageas.co.uk/claims/home-insurance/

Covea

If your household policy is with Covea, please see below how to report your claim;

Call (UK) Tel: 0330 024 2255
Online claim: https://www.coveainsurance.co.uk/make-a-claim/personal/household/
Email:householdclaims@coveainsurance.co.uk

Pen

If your household policy is with Pen, please see below how to report your claim;

Call (UK) Tel: 0330 024 2255
Online claim: https://www.penunderwriting.co.uk/claims

Insurance Corporation of the Channe Islands (ICCI)

If your household policy is with ICCI, please see below how to report your claim.

Call our Guernsey/ Alderney claims team on 01481 241555 or our Jersey team on 01534 500599
Online claim: https://insurancecorporation.com/claims/make-a-claim
Email: claims@rossboroughgroup.co.uk

In the event of an emergency outside normal business hours, please call Channel Islands Adjusters, our preferred loss adjuster for large or emergency insurance claims, on 01481 722533.