Travel insurance claim
How to make a claim
The fastest way to have your claim resolved is to contact your insurer directly. Their contact details can be found on your policy documentation.
AXA Sunworld Travel Insurance
The Travel claims are dealt direct by the insurers, please see below the how to report a claim to AXA SunWorld Travel insurance.
Your Travel Insurance Provider/Brand is DOA (David Oliver Associates).
- For Emergency only Assistance Services (UK) Tel: 0203 475 3630
- Non-Emergency claims Assistance Service (UK) Tel: 0203 475 3630
- Online claim form: https://uk.claims.axa.travel/claim_form/form
When completing the online claims form, under Travel Insurance Brand, please choose DOA from the drop-down box.
Policy enquiries and claims escalations.
- Tel: 0800 3895 904
- Email travel@doainsurance.co.uk
Enquiries
For all other enquiries, please contact our claims team on:
Email: claims@rossboroughgroup.co.uk
Jersey
Guernsey & Alderney
Isle of Man