Meet Abbie one of our Rising Stars nominees
Abigail Mercier is an Account Executive, Healthcare in our Jersey team. She joined Rossborough in 2021.
Abbie, along with her other colleagues, has been shortlisted for this year’s Jersey Finance Rising Stars awards.
We caught up with Abby to find out more about her role and what she loves about insurance.
What attracted you to apply for a role at Rossborough/ Gallagher?
I was referred to the business by an existing colleague, who praised the office atmosphere and opportunities for development.
Did you know much about what an insurance career would entail before you applied?
Like many others who join the insurance industry, I had minimal knowledge of insurance when entering the role. I joined the business with an open mind and eagerness to learn, which has resulted in my passion and confidence in my role in the Gallagher Healthcare Team.
What does your day-to-day role entail?
I manage my portfolio of corporate clients, preparing their renewals and providing a full range of support for the groups I look after.
Some days may be more focused on claims assistance, other days may be more focused on renewal discussions.
I prepare and deliver employee presentations and coordinate meetings with both insurers and clients. I also provide support to the wider Gallagher Healthcare team with my knowledge of the products available.
What do you enjoy most about your role?
The most enjoyable part of my role is knowing I have done all I can to achieve the right outcome for my clients, regardless of how challenging the task is. I am a problem-solver and am driven by doing what is right for my clients.
Have you undertaken CPD/qualifications/training? How has this helped you to perform your role?
I have been taking part in Gallagher’s Fast Forward programme, which is a yearlong course focusing on career development, networking skills, building my brand, as well as gaining exposure to a wider network of colleagues who are also working to develop themselves within their careers. I have also attended many webinars and training sessions regarding insurance products and the wider finance industry.
Where do you see yourself in two, five, or ten years?
I see myself continuing to excel and grow in my career, taking on more complex cases and becoming an expert in the Gallagher Healthcare team. I feel that I have been lucky enough to find my chosen area so early in my career, and I wish to carry on developing myself along the way.
Can you tell me about a time when you’ve gone above and beyond for a client/customer or for a colleague?
Helping individuals when they need support with claims is a very rewarding part of the role, particularly when those claims are for more significant conditions or treatment.
Knowing that you can help an individual navigate the claims process and take that worry and stress away, when it’s so often such an emotionally draining time for them, just going through the treatment itself, is a part of the role I really enjoy.
Why is delivering great client service so important?
Delivering great client service is the right thing to do, our clients come to us for our knowledge and experience. Providing the right service is all part of the job.
What makes Rossborough/ Gallagher a special place to work?
The business is full of amazing people. Everyone contributes towards a positive atmosphere and makes being at work a great experience.
Away from work, what are you passionate about?
I love to travel, I have always enjoyed experiencing different cultures and seeing what wonders the world has to offer. I am always looking forward to a holiday, sightseeing and exploring the world.